Chautauqua Hospice & Palliative Care has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2023 calendar year.
The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2023 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,750 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
“SHP is proud to partner with so many organizations that put a high value on providing quality patient care and we are honored to recognize the hard work and dedication of our top-performing customers with the annual SHPBest awards. These organizations deserve to be celebrated for their commitment to achieving new levels of excellence each and every year”, said Kevin Vogel, President of SHP.
“At Chautauqua Hospice & Palliative Care, we are incredibly honored to receive the 2023 SHPBest™ ‘Superior Performer’ Caregiver Satisfaction Award”, said Mike Testa, President/CEO of Chautauqua Hospice & Palliative Care. “This recognition is a true testament to the dedication and compassion of our entire team – nurses, social workers, home health aides, chaplains, volunteers, and everyone who works tirelessly to provide exceptional care and support to our patients and their families during a difficult time. It reinforces our commitment to continuously improve and ensure the highest level of satisfaction for both caregivers and the families we serve.”
Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.
About Chautauqua Hospice & Palliative Care
At Chautauqua Hospice & Palliative Care, our mission is to offer comprehensive palliative and hospice care, coupled with valuable education. We stand alongside patients and families in Chautauqua County, providing support when faced with the complexities of serious illnesses. Whether it’s offering compassionate care, educational resources, or guidance through disease progression, our focus is to bring comfort, dignity, and control to every individual and their loved ones.
For four decades, we have been honored to serve the residents of Chautauqua County, dedicating ourselves to the delivery of empathetic care and knowledge. Together on your journey, we consider it a privilege to walk beside you, providing the support and understanding needed.
About Strategic Healthcare Programs (SHP) Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.
