Covid-19 Updates

CHPC following most up to date CDC recommendations:

Despite the CDC and NYS relaxing the mask mandate, as a healthcare provider, CHPC staff is still required to wear masks while in attendance of patients and family members.

Links to Covid-19 information:

Center for Disease Control
COVID-19 Information for Patients and Families
New York State Department of Health
Chautauqua County Department of Health

Video resources:


A message from Shauna Anderson, CEO

Chautauqua Hospice & Palliative Care (“CHPC”) continues to provide end-of-life care to our patients and families and expects to continue caring for those who need us uninterrupted throughout the pandemic. We remain able and willing to support you and your loved one with hospice and palliative care services within the current guidelines. 

Since the onset of the pandemic we have maintained close observance of all CDC, County Health Department, State Health Department, State Hospice Association, and National Hospice Association updates. CHPC follows strict preventative measures and daily health screening procedures for our employees, volunteers, and the homes where we are caring for patients. Our staff and volunteers are considered 1A for the COVID vaccine and they are working to secure their two vaccine appointments.

There are many regulations surrounding people in nursing homes and assisted living facilities that dictates visitation for families and our staff. Our employees who are caring for patients in skilled nursing facilities are tested regularly according to the requirements of the facilities. We will do everything possible to promote communication with your loved ones in these locations. 

Many of our volunteers have paused their service to reduce their risk of infection but our core staff of nurses, social workers and chaplains remain committed to caring for our patients and families. Our office staff presently work primarily from home while only essential functions are maintained in our office operations. We discourage non-essential visits to our offices and suggest the use of phone and USPS when possible.

CHPC has experienced a considerable increase in requests for bereavement care from community members during the pandemic and we have applied additional resources and volunteers to meet this need. All bereavement support group activities are offered on line or over the phone. If anyone is in need of individual grief support, please contact our office and we will support all our bereaved clients through whatever method is most comfortable for you.

We remain grateful to the Chautauqua County Health Department, long-term care facilities, hospitals, medical practices, pharmacies, vendors and community agencies who support us in our work. Our community continues to work through this health crisis together.

There are several links provided on our website to help provide you with up to date information and guidelines. Please feel free to contact our office if we can assist you in gaining the information you are searching for. 

The Hospice House project has moved forward over the past ten months despite COVID-related material shortages and increased costs. Our fundraising effort to enable the project has been successful despite the difficult circumstance. We anticipate opening this fall, 2021!

We are here to support patients and families in this unique time. Please reach out to us.