Director of Clinical Operations
Director of Clinical Operations
Responsible for both the day-to-day operating performance and accomplishment of strategic objectives within functional areas of responsibility in Clinical operations. Uphold Agency mission, vision, and values, which address the physical, emotional, psychosocial, and spiritual needs of patients and families who are experiencing life-limiting, progressive illnesses.
Essential Duties and Responsibilities
a) Provide/assure educational orientation of all staff, volunteers and community partners;
b) Assure progress and/or successful completion of annual objectives;
c) Assist in preparing the annual operating and capital budgets, and regularly monitor/control expenses against budget;
d) Assure that policies and practices support regulatory compliance; and that staff receive sufficient training to adhere to policies and practices;
e) Participate in Quality Assurance and Performance Improvement functions as appropriate, indicated and necessary;
f) Oversee the proper development of all staff to allow them to function optimally, in both self-directed ways and as members of a team;
g) Develop and monitor the delivery of residential care and services consistent with the mission, vision, values and strategic plan of CHPC;
h) Assure compliance with all laws and regulations related to licensure, accreditation, certification and safety;
i) Routinely keep Management Staff apprised of matters related to program operations;
j) Assure clinical and fiscal integrity in the delivery of the Hospice Residence;
k) Coordinate the recruitment, selection and retention of staff for the Hospice Residence;
l) Ensure the development and implementation of a comprehensive staff development program;
m) Participate in developing and managing the annual financial plan for the Hospice residence;
n) Oversee and develop Clinical Policies/Procedures and forms related to Hospice Residence and CHPC;
o) Actively participate in positive and appropriate public relations and marketing activities as requested;
p) Schedule Home Health Aides;
q) Support and maintain regulatory compliance;
r) Maintain/enhance professional skills and requirements including education and training;
s) Perform other tasks and duties, as assigned;
t) Take initiative as needed or when the opportunity arises;
u) Travel, as required.
Formal Education Requirements
At least an Associate’s Degree in Nursing is required; Bachelor of Science in Nursing is preferred or the agreement to start such a course of study within one year.
Formal Experience Requirements
At least 2 years’ Hospice and Palliative Care as a Registered Nurse with at least three (3) years management experience in Hospice Care.
Skills and Abilities (Competencies)
Certificates and Licenses
• Current license as RN.
• Valid Driver license and current auto insurance
Job Specific Competencies
Utilizes a strategic approach, which incorporates the Agency’s core mission and values as the foundation and focus of all clinical services and operations.
Leads others in both words and actions to exhibit leadership qualities to bring out the best in people. Encourages and influences team members to hold each other mutually accountable, while being willing to help each other achieve common objectives.
c. Clinical Judgment
Demonstrates critical thinking, analysis and critical judgment in the care of patients and families experiencing life-limiting, progressive illness through use of the nursing process to address the physical, emotional, psychosocial, and spiritual needs of the patients and families.
d. Advocacy and Ethics
Incorporates ethical principles and professional standards in the care of patients and families experiencing life-limiting, progressive illnesses; as well as identifying and advocating for the wishes and preferences of patients and families.
e. Professional Conduct
Demonstrates, knowledge, skills, behaviors and attitudes that are consistent with the professional standards, code of ethics, and scope of practice for hospice, palliative nursing, while maintaining professional boundaries.
Actively promotes dialogue with patients and families, the healthcare team and community to address and plan for issues related to living with, and/or dying from life-limiting, progressive illnesses.
g. Systems Thinking and Action
Utilizes resources necessary to enhance quality of life for patients and families experiencing life-limiting, progressive illness through knowledge and navigation within the healthcare system.
h. Cultural Competence
Demonstrates cultural competence by respecting and honoring the unique diversity and characteristics of patients, families, and colleagues in hospice/palliative care.
i. Facilitator of Learning
Facilitates learning for patient, family, self, members of the healthcare team and community through the development, implementation and evaluation of formal and informal education related to living with, and/or dying from a life-limiting, progressive illness.
Demonstrates the use of effective verbal, non-verbal and written communication with patients, families, members of the healthcare team and community in order to therapeutically address and accurately convey the hospice/palliative care needs of patients and families.
• Excellent management (planning, organizing and controlling) skills;
• Strong leadership and influence skills to attract followership and commitment to excellence and care;
• Maintain ethical standards, confidentiality and professional conduct;
• Strong communication skills including listening, verbal and written;
• Ability to work in a team setting, collaborate with others and adapt to a changing environment, while balancing priorities;
• Adhere to mission, vision, values, operating principles and strategic priorities;
• Must be proficient with electronic medical records/related software, MS Word, Excel and presentation software.